FAQs
style guides
Do I have to schedule a video call or block out time on my calendar?
Nope! No zoom calls, no specific time commitment from you.
You'll get a questionnaire and some homework sent to you to complete at your convenience before we get started, and you can tell us a date you'd like to receive your looks. We suggest being ready to shop on the evening you receive your looks (or in the next couple days) as things can sometimes sell out quickly in size ranges depending on the brand and time of year (hello, major sales. we love you)
How can I access the style references?
Style references are part of your style guide! After purchasing a 5 or 10 look guide, you’ll receive your questionnaire and be guided through the style reference process.
Do you work with all sizes? Genders?
Yes, yes and YES!
Whether you're a size 00 or a size 24, 4'11 or 6'3, our industry-experienced stylists have worked with every shape, size and person imaginable. (Guys, that means you too!)
What's the average cost of pieces you pull? Do you only pull from certain brands?
It's allllll up to you!
Depending on your budget and preferences, we'll pull anything from fast fashion to indie brands to designer pieces. Into more sustainable options as well? We've got you covered. The only thing we DON'T specialize in right now is an entire style guide of second-hand pieces (*crying emoji*)
Can I give a style guide as a gift? How does that work?
YES! We love styling our clients' friends, partners, family members, and loved ones.
The best way to gift a Fashivly Style Guide is to buy a gift card.
Your can email the gift card to yourself or deliver it directly to your recipient's inbox. They can use their gift card to reserve a delivery date and fill out the style questionnaire at their leisure.
Do you work with international clients?
Yes we do! If you’re in the U.K., Canada, Australia, or almost anywhere else in Europe we’ve got you. Our stylists pull a mix of your own brands and international ones that ship with no duties.
If I've worked with you before, do I have to fill out the questionnaire again?
It's up to you!
If you want to give us fresh answers, you CAN fill out the questionnaire again.
If your answers from last season still apply, just email hello@fashivly.com to tell us you'd like us to refer to your prior questionnaire. Please also let us know what you're shopping for this season and send us any fresh inspo you've gathered!
delivery
How will my style guide arrive?
Via email!
Keep an eye on your inbox — your stylist will email you a link to your digital lookbook of personalized, accessorized outfits.
What are your processing times?
Processing times vary based on demand and availability. Usually, we can create your looks within two weeks.
Our shortest turnaround time is one week.
During busy seasons, we tend to book out ~ a month in advance.
For the best idea of our current processing times, please refer to the delivery dates listed on the Personal Style Guide page.
Will I receive a box of clothes in the mail?
No. We do not sell physical products and will not ship you anything in the mail.
While your digital style guide includes recommendations of pieces chosen for you by a professional stylist, there is zero pressure to buy anything we link to in your style guide.
My order says it was fulfilled, but my looks aren't in my inbox. What now?
First, check your spam folder!
If it's still not there, email hello@fashivly.com and we'll resend your style guide.
Fashivly Platform
How do I build my own looks?
Check out our entire blog post detailing the steps here!
Can I add pieces from my closet?
Yes, and there are 2 ways to do it!
1. Use our Google Chrome extension to add pieces as you shop! If you don't have photos of your closet, you can add basics like tees, jeans, etc, from any e-commerce site. Search for pieces you've bought recently and add those as well!
2. Go to "My Picks" in your Products tab and you'll see a button to upload an image! This is a great option if you have taken photos of pieces in your closet.
How do I save what I've bought from my style guide?
In your Products tab, find the bookmark icon on any piece you've purchased. Once you click that, it automatically gets added to your closet in your profile!
How do I create collections?
Our full guide to collections, likes, and favorites can be found in this blog post!
Will my dislikes be automatically replaced?
When you dislike or favorite a piece, your stylist is not notified. If you'd like a replacement for a disliked item, email us at hello@fashivly.com!
support
What if my style guide doesn't feel like me?
We want you to feel SEEN, not underwhelmed!
If you don’t feel like your stylist understood your personal style in the looks they created for you, we can either refund your order or redo your looks with a different stylist.
While we usually get it right the first time, a fresh set of eyes with clarified feedback from you can help us capture your individual vibe in a redo.
Contact us to tell us about your situation and let us know which path you'd prefer.
I got my style guide but a recommended piece is sold out in my size. What now?
During busy shopping seasons, pieces can sell out quickly, which could result in a sellout by the time you shop. We always check that everything's available for purchase before sending out your style guide, but sellouts do happen!
If you need a swap for something that's sold out, just reply directly to your stylist with a request for a replacement. We'll find a similar piece that fits your budget, body, and preferences!
What is your refund policy?
If you're unhappy with your style guide and don't want a complimentary redo, email hello@fashivly.com. We will refund your order.
